Shipping

Rainforest Farms International has been in business since 1987 and we have been reliably shipping live aquatic life for over 25 years.  We trust that you will find ordering from RfiTropicalFish.com a great experience. We guarantee that our fished are packed for a safe arrival to your door.  

Shipping Rates & Processes:
The rates you see in the chart below are what you pay.   We have no extra "Packing Charges," "Box Charges," "Heat/Cool Pack Fees," or "Preparation Fees." 

All rates listed are for the lower 48 states. If you are an Alaska Resident, please call for shipping options. If you'd like to change your shipping method, Federal Express offers many convenient delivery options available to most areas of the United States for an extra charge. For a list of options available to your area, call 1-800-463-3339. Use the origin zip code: 47401 for transit times.

ALL FRESHWATER VARIETIES OF FISH AND INVERTEBRATES: FREE Shipping for orders over $250.  Prices are reflected below.  No Promo Code Needed!

ALL AQUARIUM PLANTS, SUPPLIES & FOOD: FREE Shipping for orders over $75.  Prices are reflected below.  Use Promo Code: PLANTS at checkout!

Information about your Shipment

1. To make sure that you receive the most healthy species of fish available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our system developed specifically for live tropical freshwater and aquarium fish.  Visit our page that details our Live Fish Delivery process by clicking here.

2. All orders are shipped priority over night via FedEx. The day your order ships, you will receive an e-mail with a listing of your items and your Federal Express tracking number for your convenience and so that you can make plans to sign for your order upon your scheduled arrival. Please Note: We encourage someone to be available at the time of delivery to prevent the aquatic life from being exposed to the elements and extreme temperatures. Not being available to quickly unpack and properly acclimate your fish is done at your own risk and we are not liable for fish that die as a result.

3. All freshwater tropical fish orders will include a printed version of our Tropical Fish Acclimation Guide. It is your responsibility to follow the steps in this guide so that you can ensure the good health of your new aquatic life. Please be a responsible aquarium owner and understand how to properly acclimate and care for your items that you purchased.

*We cannot ship any aquarium life to Hawaii or Post Office Boxes.  However we do ship to Canada, Alaska, Puerto Rico and many areas of the Carribbean for an extra charge.  Feel free to call us with questions about shipping.

Returns

     
1. The shipping package you receive will include a packing slip which details the items in your order and the amount that you have been charged. If this packing slip differs from what was received, please notify us by phone immediately after you receive your shipment at (812-333-7779) or e-mail (service@rfitropicalfish.com).

2. Because of the specific packaging procedures for all freshwater tropical fish, our main concern is for the well-being of all the products that we offer.  Therefore we cannot accept any returns of any freshwater tropical fish. We ask you to please make your selections very carefully.

3. In the event you have a fish that does not arrive alive and healthy, please promptly contact our Customer Service Department so that we can give you instructions that allow us to receive evidence of expired aquaria.